Call Center

Customer Response Fulfillment Services

The MDS full service Midwest Fulfillment Call Center operation headquarters in Milwaukee, Wisconsin is tightly integrated with fulfillment and distribution to provide peak customer response services. Live operator options include in-house B2B customer service support Monday through Friday, or expanded inbound/outbound 24/7 outsourced call center response for large volume B2B and B2C programs.

Professional – Marketing Oriented

MDS believes in leveraging strategic alliances with third-party service providers when obvious benefits exist for the client. Call center agents are trained professionals with a marketing orientation. Capabilities exceed basic order taking or simple answering services for discriminating organizations and demanding programs. The focus and expertise of a dedicated third-party operation with qualified professional call center agents, resources, and the latest telecom systems, equipment, and technology can guarantee high levels of customer service and result in total fulfillment success. The outsourced call center model is frequently appropriate and often becomes necessary in certain situations presenting the opportunity or need to provide clients with expanded services.

Download Client Sales "Engine" Illustration

Marketing Research Services

The most successful organizations seek to know their markets and customers. MDS outbound services prove to be as vital as well executed inbound customer response programs for a balanced call center function. In support of customer satisfaction and loyalty programs, MDS experienced professionals can work with you to design and execute highly effective customer satisfaction surveys to capture and analyze a myriad of customer information, their thoughts, feelings, and product experience.

Services

• 24/7 Inbound & Outbound – Professional Live Agents
• Order Response
• Credit Card Payment Processing
• Customer Service
• Marketing Research – Customer Satisfaction/Loyalty
• Dealer Referral
• Inquiry Management
• Sales Network Support
• Catalog Sales
• E-commerce Integration
• Fulfillment Response

Seamless Connectivity

MDS is partnered with the TMP Direct Midwest call center for integrated, single-source services under one “virtual” roof. With offices and operations within 10 minutes of each other, there is an ease and convenience to the call center / fulfillment function MDS/TMP Direct delivers. Systems interface seamlessly between fulfillment and call center, enabling “real-time” data access crucial to effective live agent support. A myriad of custom reports and analysis is available with every program.

For more information, contact us, or visit TMP Direct.