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Service Parts
Brand
Loyalty
MDS understands the importance of branding to companies and organizations.
For many, the decision to buy one product over another often turns
on brand alone. In particular, beyond price, quality, and performance,
a reputation for having a strong dealer network with excellent parts
availability has been a central sales theme for years with leading
manufacturers. Enter the service parts program. Whether parts distribution
contributes to or erodes margin, supports sales and provides a service
of real value or falls short of expectations may hinge on an approach
and attitudue towards the program.
Successful
companies know that brand loyalty is frequently dependent on what
happens after the sale. An unexpected problem or regular service
milestone is a forecasted opportunity for the parts program. The
response should be well planned and executed quickly, with precision.
Organizations that have dedicated significant internal resources
or found a flexible, cost-effective third-party solution to
their service parts program
can reap many benefits. In so doing, they invest a level of care,
quality, and professionalism into service parts akin to their front-line
finished product.
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Bar-coded
Small Parts Bins
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Features
& Benefits
• RF
Bar-code WMS
• Real-time
inventory control
• Client
tailored systems
• ASN,
PO management
• Order
consolidation, batching
• Same-day
& 24-hour shipping
• Rush
/ emergency shipments
• CIP
/ Quality assurance
• Catalog-styled
program support
• Automated
backorder system
• Assembly,
kitting, bill-of-materials
• Specialized
packaging
• Short
dock-to-stock times
• Client-specific
systems interface
• On-line
access to data for
tracking, reporting, maintenance
• FIFO,
Lot, & Serial number control
• Obsolescence,
min./max.,
replenishment control
• Returns
management
• Inspection
programs
• Cycle-count
/ Physical Inventory
• International
shipping & receiving
• Custom
& special on-demand reports
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