Order Management

Order Fulfillment Overview

MDS Fulfillment works closely with each client to guarantee an efficient, easy, and pleasant order fulfillment experience from “click” to “ship” to “delivery”.

MDS believes full service order fulfillment services are central to the success of client campaigns to enhance corporate image, and sell products, and services. MDS partners with organizations by integrating fulfillment technology and processes, learning client business strategy, and promoting customer satisfaction and loyalty programs with a premium brand of perfectly tailored order fulfillment services.

MDS order fulfillment services meet a broad range of client and customer requirements. We design the “look and feel” of your ordering experience and process to accommodate exact end-user needs and preferences.

MDS supports e-commerce internet order fulfillment, e-mail, fax, FTP, EDI, or 1-800 live operator channels. Whether the end-customer is a sophisticated corporate executive, marketing, sales, or administrative professional (B2B) or an everyday consumer (B2C), MDS order fulfillment services are designed to get the order 100% right and shipped on time, every time.

Order Capture

MDS receives order fulfillment files in csv format, excel, xml, txt, dif, or individually 24/7/365. Cients take advantage of the many electronic file exchange options MDS supports. Orders may originate from a 3rd-party or client call center, website, or from an internal customer service (ERP) system via EDI, FTP, or arrive by e-mail or fax.

Picking, Checking, Packing

MDS performs single and batch order picking of products, parts, literature, promotional and incentive merchandise, apparel, kits, sets, POP displays, and other related POS support materials. Inventories managed in support of client order fulfillment can consist of several stock-keeping-units (SKU) to thousands of items. Picking can involve a one SKU order to large batch picking or kitting and assembly of one to thousands of SKU, components, or kits to be packed for rapid order fulfillment and shipping.

Bar Coding

MDS Wireless WMS Technology enforces correct order fulfillment procedures to support varied client order and SKU handling requirements. MDS operators scan bar codes on picks or batch pick lists, SKU, location, carton, and / or pallet bar codes with portable wireless terminals designed to guarantee a 100% accurate and complete order pick, posting inventory transactions to the system, real time.

Picked orders are visually inspected or weigh checked, packed, manifested, labeled, staged, and shipped same-day or within 24-48 hours. The customer typically receives an automatic e-mail shipping confirmation the day the order ships with any available carrier tracking numbers. The client also gets daily order fulfillment ship confirmation data via FTP, EDI, or the web.